Terms of Service

1. Acceptance of Terms

By engaging Glimmer Saving for appliance repair services or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. About Our Services

Glimmer Saving provides professional household appliance repair services throughout the United Kingdom. Our certified technicians specialise in repairing washing machines, dishwashers, ovens, refrigerators, tumble dryers, and other household appliances.

2.1 Service Area

We provide services across the United Kingdom. Specific service availability may vary by location, and additional charges may apply for remote areas.

2.2 Service Types

• Diagnostic assessments and fault finding
• Repair services for major household appliances
• Emergency call-out services (available 24/7 with additional charges)
• Preventive maintenance services
• Parts supply and installation

3. Booking and Appointments

3.1 Booking Process

Appointments can be made through our website contact form, by telephone, or email. We will confirm your appointment and provide a 2-hour arrival window during standard business hours (Monday-Friday 8:00-18:00, Saturday 9:00-16:00).

3.2 Access Requirements

Customers must ensure:

• Safe and reasonable access to the appliance
• Adequate working space around the appliance
• That someone over 18 is present during the service visit
• Pets are secured and will not interfere with work

3.3 Cancellation Policy

Appointments can be cancelled or rescheduled with at least 24 hours' notice without charge. Cancellations with less than 24 hours' notice may incur a cancellation fee of £35. No-show appointments will be charged the full call-out fee.

4. Pricing and Payment

4.1 Call-out Charges

A standard call-out fee applies to all service visits during business hours. Emergency out-of-hours services incur additional charges. All prices include VAT where applicable.

4.2 Diagnostic Fees

Diagnostic assessment fees are charged for fault-finding services. If you proceed with recommended repairs, diagnostic fees are typically waived.

4.3 Repair Costs

Repair costs include labour and parts. You will receive a detailed quote before any work begins. No work will be undertaken without your explicit approval of the quoted price.

4.4 Payment Terms

• Payment is due upon completion of work
• We accept cash, card payments, and bank transfers
• Invoices for commercial customers: 30 days net
• Late payment charges may apply to overdue commercial invoices

5. Warranties and Guarantees

5.1 Repair Warranty

All repairs are covered by our comprehensive 12-month warranty from the date of completion. This warranty covers:

• Defects in workmanship
• Failure of fitted parts (manufacturing defects)
• Return of the original fault (if related to our repair)

5.2 Parts Warranty

Genuine manufacturer parts carry the manufacturer's warranty period. Compatible parts carry our standard 12-month warranty.

5.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage caused by misuse or negligence
• Faults unrelated to our repair work
• Damage from power surges or electrical faults
• Cosmetic damage or scratches

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate information about:

• Appliance make, model, and age
• Fault symptoms and history
• Previous repair attempts
• Access arrangements and special requirements

6.2 Health and Safety

Customers must inform us of any health and safety hazards on the premises, including asbestos, gas leaks, or electrical hazards.

6.3 Appliance Care

Following repair completion, customers are responsible for:

• Following provided maintenance instructions
• Using appliances according to manufacturer guidelines
• Reporting warranty issues promptly

7. Limitations of Liability

7.1 Service Limitations

Our liability is limited to the cost of the repair service provided. We are not liable for:

• Consequential losses or damages
• Loss of use or inconvenience
• Food spoilage or other indirect damages
• Damages exceeding the cost of our services

7.2 Insurance Coverage

Glimmer Saving maintains comprehensive public liability insurance and professional indemnity insurance. Our insurance details are available upon request.

8. Data Protection and Privacy

We process your personal data in accordance with our Privacy Policy and UK data protection legislation. Customer information is kept confidential and used solely for service provision and business operations.

9. Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by Glimmer Saving or licensed for our use. You may not reproduce, distribute, or use our content without written permission.

10. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.

11. Complaints and Dispute Resolution

11.1 Complaint Process

If you are not satisfied with our service:

1. Contact us immediately to discuss the issue
2. We will investigate and respond within 5 working days
3. If unresolved, you may escalate to our management team
4. As a last resort, disputes may be referred to mediation

11.2 Consumer Rights

These terms do not affect your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

12. Termination

Either party may terminate the service agreement with reasonable notice. Outstanding payments remain due upon termination. Our warranties continue for their stated periods regardless of termination.

13. Governing Law

These Terms of Service are governed by English law and subject to the exclusive jurisdiction of the English courts. If any provision is deemed invalid, the remaining terms continue in full effect.

14. Changes to Terms

We may update these Terms of Service periodically. Significant changes will be communicated to existing customers. Continued use of our services constitutes acceptance of updated terms.

15. Emergency Services

15.1 24/7 Emergency Coverage

Emergency services are available 24/7 for urgent appliance failures that pose safety risks or cause significant inconvenience. Emergency call-out charges apply outside normal business hours.

15.2 Emergency Response

We aim to respond to genuine emergencies within 2 hours during business hours and within 4 hours for out-of-hours calls, subject to technician availability and weather conditions.

16. Environmental Responsibility

We are committed to environmental responsibility through:

• Proper disposal of old appliances and parts
• Recycling programmes for electrical components
• Promoting appliance repair over replacement
• Use of energy-efficient parts where appropriate

17. Contact Information

For questions about these Terms of Service or our services, please contact us: