Privacy Policy

1. Introduction

Glimmer Saving ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you contact us or use our services:

• Full name
• Email address
• Phone number
• Home address (for service appointments)
• Appliance details and repair history
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Device type and operating system
• Referring website information

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Provision

• Scheduling and providing appliance repair services
• Communicating about appointments and service updates
• Processing payments and maintaining service records
• Providing customer support and technical assistance

3.2 Marketing and Communications

• Sending newsletters and promotional materials (with your consent)
• Providing maintenance tips and service reminders
• Conducting customer satisfaction surveys

3.3 Legal and Business Operations

• Complying with legal obligations and regulations
• Protecting our rights and preventing fraud
• Improving our services and website functionality
• Analysing usage patterns and customer preferences

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our repair services
• Legitimate Interests: Improving our services, website analytics, and business operations
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with tax, accounting, and safety regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

5.1 Service Providers

• Payment processing companies (for secure transaction handling)
• Email service providers (for newsletters and communications)
• Website hosting and analytics providers
• Accounting and legal service providers

5.2 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety or that of others.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Limited access to personal data on a need-to-know basis
• Regular security assessments and staff training

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Service Records: 7 years (for warranty and legal purposes)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months
• Financial Records: 6 years (as required by UK law)

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

8.1 Right of Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You can request limitation of how we process your personal data.

8.5 Right to Data Portability

You can request transfer of your data to another service provider.

8.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing.

8.7 Right to Withdraw Consent

You can withdraw consent for marketing communications or cookies at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

We primarily process data within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: